Privacy Policy
Last updated: February 11, 2026
Terms Back
On this page
1. Overview2. Information we collect3. How we use your information4. How we share information5. Data retention6. Security7. Your rights and choices8. Children9. Changes to this policy10. Contact us
1. Overview
  • EatXpres (“we”, “us”, “our”) provides a food delivery marketplace connecting customers, restaurants and delivery partners.
  • This Privacy Policy explains what information we collect, how we use it, and your choices.
2. Information we collect
  • Account data: name, email, phone number, password (stored securely), and profile preferences.
  • Order data: delivery address, items ordered, order notes, restaurant selections, and order history.
  • Payment data: payment method tokens and transaction metadata (we recommend using PCI-compliant payment providers; we do not store raw card numbers).
  • Device & usage data: app interactions, crash logs, IP address, device identifiers, and basic analytics.
3. How we use your information
  • To provide the service: process orders, route deliveries, and support account features.
  • To communicate: send order updates, OTP/verification codes, receipts, and support messages.
  • To improve: analyze usage to improve UX, performance, safety and reliability.
  • To protect: prevent fraud, abuse, and unauthorized access.
4. How we share information
  • With restaurants: order details necessary to prepare your order.
  • With delivery partners: delivery address and contact details required to complete delivery.
  • With service providers: hosting, analytics, payment processors, messaging (SMS/WhatsApp/email) strictly for service delivery.
  • Legal requirements: when required by law or to protect rights and safety.
5. Data retention
  • We retain information as long as needed to provide the service and comply with legal obligations.
  • You may request deletion of your account, subject to legal and operational retention requirements (e.g., financial records).
6. Security
  • We use reasonable security measures such as encryption in transit, access controls, and secure storage practices.
  • No system is 100% secure; please use strong passwords and protect your account.
7. Your rights and choices
  • Access & update: you can update account information in settings.
  • Marketing preferences: you can opt out of marketing communications where applicable.
  • Account deletion: you can request deletion by contacting support.
8. Children
  • EatXpres is not intended for children. If you believe a child has provided information, contact us to remove it.
9. Changes to this policy
  • We may update this Privacy Policy from time to time. We will update the “Last updated” date and may notify you for material changes.
10. Contact us
  • For privacy questions or requests, contact EatXpres support via the Contact page.
Legal Disclaimer
The information provided on this page does not, and is not intended to, constitute legal advice; instead, all content and materials available on this site are for general informational purposes only.